This page shows the CSLM Hotel Industry Dashboard. It is a Power BI embedded dashboard showing hotel performance KPIs.

CSLM Hotel Industry Dashboard – Data Snapshot NPS Metrics: Regal Meridian: NPS 31, Promoters 54%, Passives 24%, Detractors 22% Vivaldi Luxe: NPS 37, Promoters 56%, Passives 24%, Detractors 20% Performance on Key Metrics: Aurora Grand – Overall Index 77, Satisfaction 89%, Advocacy 44%, Loyalty 78%, Competitive Advantage 22% Avalon Imperia – Overall Index 78, Satisfaction 83%, Advocacy 33%, Loyalty 83%, Competitive Advantage 50% Loyalty Segmentation: Avalon Imperia – Loyalty 6.23%, Fence Sitters 46.88%, Risk 46.88% Celestia Royale – Loyalty 6.00%, Fence Sitters 56.00%, Risk 38.00% Key Driver Insights: High importance drivers include Fresh Feeling, Spa Facilities, Ambience, Cleanliness, Food Quality, Room Service, Wi-Fi. Several drivers show satisfaction gaps such as Billing Process, Noise, Price, Help Desk Proactivity, and View from Room.